Shipping & Delivery Policy
This Shipping & Delivery Policy applies to orders placed with MICHIEL JEWELLER (“MICHIEL”) through michiel.com.au and should be read together with our Return Policy and Terms & Conditions.
Where we ship
MICHIEL currently ships to street addresses within Australia and New Zealand. We do not currently deliver to PO Boxes or Parcel Lockers because our parcels require signature on delivery.
Processing and dispatch
In-stock orders are generally processed and dispatched within 1-2 business days after payment is successfully received. Business days are Monday to Friday, excluding Western Australian public holidays. Orders placed on weekends or public holidays begin processing on the next business day. During unusually busy periods, launches or carrier disruptions, processing may take longer. If there is a material delay, we will contact you where reasonably practicable.
Shipping options
Australia Standard Shipping Complimentary
Australia Express Shipping AUD $15
New Zealand Standard Shipping Complimentary
New Zealand Express Shipping AUD $39
Shipping options and current charges are shown at checkout. MICHIEL may change shipping charges for futureorders. A change does not alter an order that has already been accepted.
Delivery estimates
Estimated delivery times apply after dispatch and are separate from our processing time. Australia Standard is approximately 2-7 business days; Australia Express approximately 1-4 business days; New Zealand Standard approximately 5-12 business days; and New Zealand Express approximately 3-7 business days.
These timeframes are estimates only and are not guarantees. Regional destinations, customs processing, public holidays, weather, peak periods and carrier disruptions can affect delivery times.
Tracking, signature and transit cover
Every MICHIEL order is sent with tracking and signature on delivery. Tracking information will be provided once the order has been dispatched. Orders with a merchandise value of AUD $1,500 or more include additional transit cover
at no extra cost to the customer. MICHIEL may also arrange additional carrier cover for other orders where appropriate. Transit cover applies to the shipment and is separate from any loss or damage that occurs after delivery or while the jewellery is being worn.
Delivery details
Customers are responsible for providing a complete and accurate delivery address at checkout. Please check your name, street address, unit number, postcode, country and contact details carefully before placing your order. If you contact us after ordering, we may attempt to assist with an address correction, but changes cannot be guaranteed even where an order has not yet been dispatched. Where an incorrect or incomplete address supplied by the customer causes a parcel to be returned, redirected or re-sent, the customer is responsible for the reasonable additional shipping costs incurred.
New Zealand customs and charges
Unless expressly stated otherwise at checkout, customs duties, import taxes, clearance fees or other charges imposed on a New Zealand recipient are the customer’s responsibility. Any taxes that MICHIEL is legally required to collect will be displayed or included as required at checkout. MICHIEL will not intentionally understate an order value or describe a commercial order as a gift for customs purposes.
Delayed or missing parcels
If your order has not arrived within the estimated delivery period, please contact care@michiel.com.au. We will review the tracking information and, where appropriate, open an enquiry with the carrier. A delayed tracking update does not necessarily mean a parcel is lost.
Where a parcel is confirmed lost, or delivery otherwise cannot be completed within the period required by applicable law, MICHIEL will provide an appropriate remedy. Depending on the circumstances and stock availability, this may include a replacement or refund. Any claim MICHIEL makes against the carrier is handled separately and does not remove your rights under applicable consumer law.
Damage in transit
If your order arrives damaged, contact care@michiel.com.au as soon as reasonably possible. Please provide your order details and, where available, clear photographs of the jewellery, packaging, shipping label and parcel condition. Keep the packaging until we advise otherwise where reasonably possible. We may request further information or inspection before determining the appropriate remedy. Nothing in this section limits rights that cannot be excluded under applicable consumer law.
Contact
For shipping enquiries, contact care@michiel.com.au.